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Frequently asked questions
Answers to the most common questions about bookings, services and your stay.
What are the check-in and check-out times?+
Check-in is from 2:00 PM and check-out is until 12:00 PM. Early check-in and late check-out are available on request, subject to availability.
Is breakfast included in the room rate?+
Yes, breakfast is included with every packages. Please check your specific booking terms for confirmation.
Do you offer parking?+
The hotel provides secure on-site parking for guests. Please contact the front desk for details.
Is airport transfer available?+
Yes, we offer airport pick-up and drop-off service by prior arrangement.
What is the cancellation policy?+
Cancellations made more than 48 hours before arrival are free of charge. Later cancellations are charged the first night's stay.
Can I host events or meetings?+
Absolutely. We have the Royal and Diamond halls plus VIP rooms. See our Events page for details.
How far is the hotel from Chinggis Khaan International Airport?+
The hotel is approximately 60 minutes from Chinggis Khaan International Airport, depending on traffic conditions.
Do you have luggage storage?+
Yes, we can store your luggage before check-in or after check-out.